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  • Presenting content design work to non-writers

    Presenting content design work to non-writers

    I have a theory. After Motorsport came out, the music industry feared what Nicki and Cardi would be capable of if they continued collaborating. They would just be too powerful together so entertainment tycoons set out to distance them or preferably start a fight between the two. Okay, I have another theory. Everyone’s first…

  • Case Study: How Content Testing Reduced Unqualified Scholarship Applications and Customer Support Requests

    Case Study: How Content Testing Reduced Unqualified Scholarship Applications and Customer Support Requests

    I worked with a company we’ll call FG which stands for Fellowships Galore. FG is a tech company and its research organization offers PhD fellowships. FG has funded more than 200 students. Fellows receive 2 years of paid tuition, an annual salary, and the opportunity to work on state-of-the-art technology.

  • To CBD, or not to CBD, that is the question

    To CBD, or not to CBD, that is the question

    Imagine going to a new coffee shop and they start making your coffee without getting your order. It’s not uncommon for companies and design teams to move immediately to visual design whenever a design need is identified which feels an awful lot like that scenario above. This leads to wasted time and effort (engineers…

  • 6 Common Information Architecture Culprits and What Spotify Can Teach Us About IA

    6 Common Information Architecture Culprits and What Spotify Can Teach Us About IA

    What’s your favorite music genre? According to Spotify, there are at least 1383 different ways to answer that question. Maybe Hip hop is your thing or Rock, but also maybe Heavy Christmas, Pirate Metal, Hatecore, or—God forbid—Ambient. My top genres are Rap, R&B, Pop, Indie, Soul & Funk. While all 1383 music genres exist…

  • A Content Designer’s Guide to Content Inventory & Auditing (ft Desperate Housewives)

    A Content Designer’s Guide to Content Inventory & Auditing (ft Desperate Housewives)

    If there’s one thing I’ve learned from watching Desperate Housewives, it’s that the more you suppress your emotions and how you really feel, the more cruel, ugly, and heartbreaking they’ll become when (and if) they come to the surface. If there’s one other thing that I’ve learned from watching Desperate Housewives, it’s that they…

  • Another scary story about my eye

    Another scary story about my eye

    Part 1 – August 5, 2023 This story can start a few different ways. It can start with me in a doctor’s office with a full face of glam on and one tear going down my face, disregarding all the cream, powder, liquid foundations, concealers, blushes, and bronzers a makeup artist so carefully layered…

  • Matt Levine & The Impact of Nonnative English Speakers on the Workplace

    Matt Levine & The Impact of Nonnative English Speakers on the Workplace

    Around 8,025 billion people live on our planet. Despite that, we still say “one in a million” when we want to express that something is special. Around 2.4 billion people speak English. For 2 billion of us, English is a second language. Despite that, the onus to adapt and speak a specific type of…

  • I’ve been lying to you

    I’ve been lying to you

    If you’re friends with people who live on different continents, you’re probably aware of the existence of the formal, quarterly-ish Catch-up call™. Both parties commit to talking to each other on video for an hour or so so as not to rely on Instagram story replies and sending memes as the only communication method…

  • The 3 Phrases of Making a Major (or Minor) Life Change

    The 3 Phrases of Making a Major (or Minor) Life Change

    This title has been borrowed and altered slightly from Harvard Business Review‘s The 3 Phases of Making a Major Life Change. I’m in awe of the sheer number of people thinking at this exact moment about changing their lives. From this stranger near me spending her Saturday morning alone in a coffee shop, taking…